I can't tell you how wonderful you are. I was a COBOL programmer and to find this kind of responsiveness in tech support is amazing.
Thank you so much for your quick reply. I knew I made the right call when I suggested my client switch from iContact, whose system is difficult to use and who were unable to help me after over an hour online with their tech support.
I think you're providing a marvellous service and I'm seriously thinking of swapping one of my larger ezines over to you.